Old age care, also known as aged care, supports the physical, emotional, and social well-being of seniors, helping them live with comfort and dignity.
Compassionate, one-on-one support from certified caregivers—helping you live safely, independently, and with dignity.
Personal Care Assistance (PCA) services provide hands-on support with daily activities such as bathing, dressing, grooming, eating, and mobility. These services are designed for individuals who need help due to age, disability, or chronic illness. PCAs work one-on-one to maintain dignity, promote safety, and support the individual’s specific health and personal care needs—right in the comfort of home.
PCA services empower individuals to remain in their own homes and actively participate in community life. By helping with essential daily tasks, PCAs reduce reliance on institutional care and enable clients to make choices about how and where they live. Whether it’s assisting with errands, preparing meals, or providing companionship, PCA support fosters independence, self-determination, and a higher quality of life.
Contact us to begin the process and find out if you’re eligible!
There are two main models for receiving Personal Care Assistance: Traditional PCA and PCA Choice.
In the Traditional PCA model, a home care agency hires, trains, schedules, and supervises the PCA staff—handling payroll, billing, and other administrative tasks.
In the PCA Choice model, the consumer has more control. You recruit, hire, train, and schedule your own caregivers, while a fiscal intermediary manages payroll and billing.
Traditional PCA works best for those who prefer agency-managed support, while PCA Choice is ideal if you want more flexibility and say in who provides your care.
Haven Point Home Care guides individuals and families through every aspect of PCA services, offering clear support with Medicaid processes, care coordination, and thoughtful caregiver placement. Our team works closely with you to ensure services are organized, consistent, and aligned with your needs.
Families frequently tell us that PCA services through Haven Point Home Care have helped their loved ones feel more confident, independent, and supported at home.
What’s the difference between Home Health Aide (HHA) and Personal Care Aide (PCA) services?
An HHA is a certified aide who provides care and support for elderly and/or disabled patients who need help completing daily functions. HHAs may check vital signs (such as pulse and blood pressure) and help with bathing, dressing, grooming, mobility, and other routine activities.
Check My EligibilityA PCA is a certified aide who helps elderly and/or disabled patients with daily living functions, including grooming, bathing, dressing, cleaning, meal preparation, shopping, scheduling appointments, running errands, and more.
Am I Eligible?You may need help maintaining your quality of life—perhaps dressing, showering, or basic grooming are becoming difficult. PCA programs are designed to support you with everyday tasks so you can stay safe and comfortable at home.
Reach out to your Local Department of Social Services (LDSS) or Medicaid Managed Care plan to request a nurse assessment and physician’s order.
New York offers Personal Care Services under Medicaid State Plan, including Level I housekeeping and Level II personal care/ADLs, along with self-directed models such as CDPAP.
Choose between agency-provided PCA through licensed home care agencies or self-directed care (like CDPAP), where you select and train your own assistant and a fiscal intermediary handles payroll and billing.
A nurse and case manager collaborate with you to determine the number of hours and tasks needed based on your care needs and physician’s orders.
Once approved, your PCA services begin. Your care plan is reviewed regularly to ensure your needs continue to be met, with adjustments made as necessary.
Accessing PCA services in NY often faces hurdles such as complex financial eligibility rules, limited provider availability, staffing shortages, and administrative burdens—especially under the centralized CDPAP system via PPL. These can lead to delayed enrollment, missed payments, and care disruptions.
Families and individuals may also struggle with high paperwork demands, eligibility rejections, and having to supplement Medicaid at their own cost.
PCA services help individuals maintain independence and dignity by assisting with everyday activities. Through New York Medicaid and local programs, these services can be tailored to your needs. Haven Point Home Care is here to guide you—from determining eligibility to creating a personalized care plan and connecting you with the right caregiver.
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